Most important to us is that you be pleased with your elann.com order. We guarantee our products to be of first quality and free of manufacturing defects. If you are not completely satisfied with any purchase we want to know about it.
Our Returns Guidelines are as follows:
- Yarns, needles, and tools in original (saleable) condition may be returned for a store credit, exclusive of all shipping charges, within 30 days of purchase.
- We're sorry, but due to copyright laws, we do not accept book, software, or pattern returns.
- Please note that returns from the US are cleared through Canada Customs once per week on Wednesdays, and then processed at our Canadian warehouse on Thursdays.
- We do not make "exchanges". Returns and new purchases are treated as two separate transactions. When we process your return, we will post a credit to your elann.com customer account for the value of your returned goods and notify you via email as soon as the credit has been posted. You can apply this credit to a future order. Credit cannot be applied retroactively to an order already in progress.
- Please include a copy of your receipt with your return. If you haven't kept a copy of your receipt, please print one off from our website as follows and include it with your return:
- log in to your elann.com account
- you'll be taken to the "My Profile" page, where you'll find your "Order History"
- click on "view invoice" beside the order number of the order your return came from
- click "print page" in the lower right hand corner of the screen.
- Canadian and overseas returns should be addressed to: elann.com inc. #14-7355 72nd Street, Delta, BC, V4G 1L5 Canada.
- US returns via US Mail should be addressed to: elann.com inc. PO Box 1018, Point Roberts, WA 98281-1018 USA
- US returns via UPS should be shipped to elann.com inc. c/o TSB Shipping Plus, LLC, 1574 Gulf Road - #1543, Point Roberts, WA 98281.
- Please be sure that correct shipping information is on file in your customer account. If your order is returned to us because it is deemed
undeliverable, we cannot re-ship it at our expense. In this event, we will contact you, and give you the option of either having the order re-shipped
at your expense, or cancelled. If you opt to cancel the order, then the value of the goods, exclusive shipping and handling charges, will be
credited to your elann customer account as store credit.